Terms and Conditions
1. General Conditions
This website and its associated brands (Nelly Campbell and related marks) offer fashion, accessories, and artisanal skincare products. By placing an order, you agree to be bound by these terms. We reserve the right to refuse service to anyone for any reason at any time.
2. Products and Pricing
We offer a variety of handcrafted and curated items, including:
Apparel for men, women, and children.
Handcrafted bags and high-quality leather goods.
Artisanal skincare: facial soaps, lip balms, and lip oils.
We make every effort to display the colors and images of our products as accurately as possible. Prices are subject to change without notice.
3. Payments and Shipping
Payments are processed securely. Shipping times vary depending on your location (Domestic or International). Nelly Campbell is not responsible for customs delays, duties, or additional taxes in the destination country.
4. Returns and Refunds
Due to the nature of our artisanal skincare (for hygiene reasons) and custom fashion items, all sales are final. However, if you have any issues with your order, please contact us at nellycampbell.co@gmail.com within 7 days of delivery.
5. Intellectual Property
All content on this site, including designs, logos, and text across our five brands, is the property of Nelly Campbell and protected by copyright laws.
6. Governing Law
These terms shall be governed by and construed in accordance with the laws of the State of New York, United States.
Returns and Refund Policy
At Nelly Campbell, we want you to be happy with your purchase. However, due to the nature of our products, we have the following policy:
1. Artisanal Skincare & Cosmetics
For hygiene and safety reasons, all sales of lip balms, lip oils, and facial soaps are final. We cannot accept returns or exchanges on these items.
2. Fashion, Bags, and Leather Goods
For apparel (men, women, children) and handcrafted bags or leather goods:
Returns are accepted within 14 days of delivery.
Items must be unworn, unwashed, and in their original packaging with tags attached.
Customers are responsible for return shipping costs.
3. Damaged or Wrong Items
If you receive a damaged item or the wrong product, please contact us immediately at nellycampbell.co@gmail.com with a photo of the item. We will make it right at no extra cost to you.
4. How to Start a Return
To initiate a return for fashion items, please email us with your order number and reason for return
rn and Refund Policy
At Nelly Campbell, we want you to be happy with your purchase. However, due to the nature of our products, we have the following policy:
1. Artisanal Skincare & Cosmetics
For hygiene and safety reasons, all sales of lip balms, lip oils, and facial soaps are final. We cannot accept returns or exchanges on these items.
2. Fashion, Bags, and Leather Goods
For apparel (men, women, children) and handcrafted bags or leather goods:
Returns are accepted within 14 days of delivery.
Items must be unworn, unwashed, and in their original packaging with tags attached.
Customers are responsible for return shipping costs.
3. Damaged or Wrong Items
If you receive a damaged item or the wrong product, please contact us immediately at nellycampbell.co@gmail.com with a photo of the item. We will make it right at no extra cost to you.
4. How to Start a Return
To initiate a return for fashion items, please email us with your order number and reason for returnrn and Refund Policy
At Nelly Campbell, we want you to be happy with your purchase. However, due to the nature of our products, we have the following policy:
1. Artisanal Skincare & Cosmetics
For hygiene and safety reasons, all sales of lip balms, lip oils, and facial soaps are final. We cannot accept returns or exchanges on these items.
2. Fashion, Bags, and Leather Goods
For apparel (men, women, children) and handcrafted bags or leather goods:
Returns are accepted within 14 days of delivery.
Items must be unworn, unwashed, and in their original packaging with tags attached.
Customers are responsible for return shipping costs.
3. Damaged or Wrong Items
If you receive a damaged item or the wrong product, please contact us immediately at nellycampbell.co@gmail.com with a photo of the item. We will make it right at no extra cost to you.
4. How to Start a Return
To initiate a return for fashion items, please email us with your order number and reason for return.
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